Fast Service

Welcome to the AppSource help area for Fast Service from Prodware. We developed the application because SMB organizations like yours told us that they would love to drive customer loyalty and boost recurring sales with an effective and effortless customer service tool; but felt enterprise CRMs demanded too much in terms of IT skills, budget investment and user adoption time.

USER GUIDE

- Download

FACTSHEET

- Download

NEED HELP?

- Contact us

Fast Service to drive customer loyalty

FAQ

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1. How do I install and set up the application?

Please download and refer to the User Guide for initial set up. For additional help contact us by following the link at the bottom of this page.

2. What functionalities does this give me rather than standard Microsoft Dynamics 365 for Customer Service?

Prodware have simplified and streamlined the set up and user experience, meaning your business gets up and running faster, sees an instant ROI and user adoption is much easier. The Fast Service Installer is wizard based, so you are guided step by step on how to set up users and integrate the CRM with daily work emails and tasks in Outlook. We have created out-of-the-box dashboards for Agents and Supervisors plus role based reports and screens for improved productivity and best practice.

3. How will using this application help my business?

Just 4% of service organizations can solve an inquiry using a single application. Fast Service holds all your information together in one place, saving time when switching between applications. For more information on features and benefits, download the factsheet on this page or watch the overview video.

4. Who are Prodware and are they located near me if I need local support?

Prodware is a global company with regional offices in 13 countries, delivering performance to our customers. We are in the business of helping companies step into the future by building the business processes of tomorrow. Contact us using the link below and we will route your specific question to your local team.

GETTING STARTED (Video)

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